North Carolina Unemployment Benefits

North Carolina’s Division of Employment Security oversees the administration of unemployment insurance benefits. The program represents a federal-state partnership, funded completely by both federal and state unemployment tax that employers are required to pay on their employees’ wages. 

Benefits are available to help provide temporary income for eligible North Carolina jobless workers who have lost employment through no fault of their own.

North Carolina Unemployment Services

Websitehttps://des.nc.gov
Phone888-737-0259
Apply Onlinehttps://des.nc.gov/apply-unemployment
Weekly CertificationFile a Weekly Claim
Appeal a Denialhttps://des.nc.gov/appeals/file-appeal
Find a Local OfficeCareer Center Locations
Report FraudFraud Reporting Form
Coronavirus UpdatesCOVID-19 Information

How To Qualify for Unemployment Benefits in North Carolina

North Carolina uses four main criteria to determine UI benefits eligibility, as outlined below:

  • The claimant must be unemployed through no fault of his or her own, as determined by the information provided by both the claimant and the employer
  • The claimant must have earned sufficient wages during the base period of review – these wages are used to help determine benefit amounts
  • The claimant must be physically able and available to accept work when offered
  • The claimant must be actively seeking work, including registering for work with NCWorks Online.

Benefit Payments and Duration

Base PeriodFirst 4 of the last 5 completed quarters
Alt Base PeriodLast 4 completed quarters
Duration of BenefitsWeekly PaymentMaximum Benefits Amount (1 year)
MinMax
14-26 weeks$15$350$7,000

How To Apply for Unemployment Benefits in North Carolina

The fastest and most efficient way to get UI benefits is to file an initial claim online. However, if you’d prefer, you also may file by phone through North Carolina’s Customer Call Center at 888-737-0259.

If you choose to file online, you can click on Create an Online Account on the DES homepage and follow the instructions given for setting up an account, including choosing a PIN, which you will need to check your claim’s status and to file for your weekly benefits.

Managing Your Unemployment Benefits

Once your initial unemployment claim is accepted, you must continue to submit a weekly certification for each week you’d like to receive benefits. This entails answering a series of questions that will verify that you were able, available, and searching for new employment during that week.

These weekly benefit claims must be submitted online, using the account you created when you filed your initial claim. If online submission is not possible for you, you can contact the state’s customer call center at 888-737-0259.

Filing an Appeal

If you are unhappy with the decision about your initial claim, you may submit a written statement challenging the decision. You do not need to use any special form to file your appeal.

The letter of determination you receive will outline all the information you need for how to file an appeal, plus the deadline for doing so. The fastest and easiest way to submit an appeal is through the account you already have been using for your UI weekly benefits claims.

After your appeal is received, you may be asked to participate in a hearing and your unemployment claim may be reviewed by the North Carolina Board of Review. The board is an independent, quasi-judicial body that decides Higher Authority Appeals about North Carolina unemployment compensation.

Reporting Fraud

North Carolina’s Division of Employment Security works extremely hard to prevent fraud within the state’s unemployment system. If you suspect someone of using fraudulent information to apply for unemployment compensation, you can report unlawful activity using the DES Fraud Reporting Form.

You also can let the state know through the DES Fraud Hotline at 984-465-9224. State agents are available to take your call Monday through Friday, 8 a.m. to 5 p.m.

North Carolina Unemployment Office Locations

NC Unemployment Office - Moore County245 Shepherd Trail
Aberdeen, NC 28315
910-944-7697
NC Unemployment Office - Hertford County109 Community College Road
Jernigan Bldg. B Room 135
Ahoskie, NC 27910
252-862-1257
NC Unemployment Office - Stanly County944 North First Street
Albemarle, NC 28001
704-982-2183
NC Unemployment Office - Randolph County600 South Fayetteville Street
Asheboro, NC 27203
336-625-5128
NC Unemployment Office - Buncombe County48 Grove Street
Asheville, NC 28801
828-251-6200
NC Unemployment Office - Watauga County130 Poplar Grove Connector
Appalachian Enterprise Center
Boone, NC 28607
828-265-5385
NC Unemployment Office Transylvania County45 Oak Park Drive
Brevard, NC 28712
828-883-2550
NC Unemployment Office - Swain County101 Mitchell St.
Bryson City, NC 28713
828-488-2149
NC Unemployment Office - Pender County904-A S Walker Street
Burgaw, NC 28425
910-259-0240
NC Unemployment Office - Alamance County2640 S Columbine Lane
Burlington, NC 27215
336-570-6800
NC Unemployment Office - Yancey County1040 East US Hwy 19 E
Suite L
Burnsville, NC 28714
828-682-6618
Southern Human Services Center2501 Homestead Road
Chapel Hill, NC 27516
919-245-4335
NC Unemployment Office - Charlotte8601 McAlpine Park Drive
Suite 110
Charlotte, NC 28211
704-566-2870
NC Unemployment Office - Charlotte South7140 Forest Point Blvd
Suite A
Charlotte, NC 28217
704-565-6865
NC Unemployment Office - Johnston County8998 U.S. 70 Business Hwy West
Suite 100
Clayton, NC 27520
919-553-0953
NC Unemployment Office - Sampson County115 North Boulevard
Clinton, NC 28328
910-592-5756
NC Unemployment Office - Cabarrus County845 North Church Street
Suite 201
Concord, NC 28025
704-786-3183
NC Unemployment Office - Catawba County403 Conover Station SE
Suite C
Conover, NC 28613
828-466-5535
Harnett County Career Center Affiliate - Dunn214 W. Edgerton St.
Dunn, NC 28334
910-891-2915
NC Unemployment Office Durham County1105 South Briggs Avenue
Durham, NC 27703
919-560-6880
NC Unemployment Office - Chowan County118 Blades Street
Bldg 3
Edenton, NC 27932
252-482-2195
NC Unemployment Office - Pasquotank County422 McArthur Drive
Elizabeth City, NC 27909
252-621-6350
NC Unemployment Office - Bladen County401 Mercer Mill Road
Elizabethtown, NC 28337
910-862-3255
NC Unemployment Office - Cumberland County410 Ray Avenue
Fayetteville, NC 28301
910-486-1010
NC Unemployment Office - Henderson County130 Eagles Reach Dr.
Blue Ridge Community College
Flat Rock, NC 28731
828-694-1755
NC Unemployment Office - Macon County5 West Main Street
Franklin, NC 28734
828-369-9534
NC Unemployment Office - Fuquay-Varina130 N Judd Parkway NE
Fuquay Varina, NC 27526
919-557-1121
NC Unemployment Office - Gaston County1391 Bessemer City Road
Gastonia, NC 28052
704-853-5328
NC Unemployment Office - Wayne County2006 Wayne Memorial Drive
Goldsboro, NC 27534
919-731-7950
Pamlico County Unemployment Office5049 Highway 306 S.
Grantsboro, Nc, NC 28529
252-249-1851
NC Unemployment Office - Greensboro2301 W. Meadowview Road
Greensboro, NC 27407
336-297-9444
NC Unemployment Office - Pitt County3101 Bismarck Street
Greenville, NC 27834
252-355-9067
NC Unemployment Office - Vance County857 South Beckford Drive
Suite G
Henderson, NC 27536
252-438-6129
NC Unemployment Office - High Point607 Idol Street
High Point, NC 27262
336-882-4141
NC Unemployment Office - Onslow County461 Western Blvd
Suite 106
Jacksonville, NC 28546
910-347-2121
NC Unemployment Office - Ashe County626 Ashe Central School Rd
Unit 5
Jefferson, NC 28640
336-982-5627
NC Unemployment Office - Duplin County192 Magnolia Extension
PO Box 459
Kenansville, NC 28349
910-296-1478
Lenoir County NC Unemployment Office231 Highway 58 South
PO Box 822
Kinston, NC 28502
252-775-6021
NC Unemployment Office - Scotland County16800-A, US-401
Laurinburg, NC 28352
910-276-4260
NC Unemployment Office - Caldwell County1909 Hickory Blvd
Lenoir, NC 28645
828-759-4680
NC Unemployment Office - Lexington220 East 1st Ave. Extension
Suite 10
Lexington, NC 27292
336-242-2065
NC Unemployment Office -Lillington1137 East Cornelius Harnett Blvd
Lillington, NC 27546
910-814-4042
NC Unemployment Office - Lincoln County529 North Aspen Street
Lincolnton, NC 28092
704-735-8035
NC Unemployment Office - Robeson County289 Corporate Dr
Suite B
Lumberton, NC 28358
910-618-5500
NC Unemployment Office - McDowell County.316 Baldwin Ave
Suite 1
Marion, NC 28752
828-659-6001
NC Unemployment Office Madison County4646 US Highway 25-70
AB Tech - Madison Campus
Marshall, NC 28753
828-782-2632
Davie County Unemployment Office1205 South Salisbury Street
Rm. 115
Mocksville, NC 27028
336-934-3286
NC Unemployment Office - Union County1125 Skyway Drive
Monroe, NC 28110
704-283-7541
NC Unemployment Office - Mooresville532 Patterson Avenue
Suite 170
Mooresville, NC 28115
704-360-8067
NC Unemployment Office - Carteret County309 Commerce Ave
Morehead City, NC 28557
252-726-7151
NC Unemployment Office - Burke County720 East Union Street
Morganton, NC 28655
828-438-6161
NC Unemployment Office - Surry County541 West Pine Street
Suite 300
Mount Airy, NC 27030
336-786-4169
NC Unemployment Office - Tri-County800 West US Highway 64
Murphy, NC 28906
828-837-7407
NC Unemployment Office - Dare County2522 South Croatan Highway
PO Box 757, Milepost 10.5
Nags Head, NC 27959
252-480-3500
NC Unemployment Office - Craven2836 Neuse Blvd
New Bern, NC 28562
252-514-4828
Avery County Unemployment Office - Newland785 Cranberry Street
Mayland Community College
Newland, NC 28657
828-766-1385
NC Unemployment Office - Wilkes County1320 West D Street
Suite 2
North Wilkesboro, NC 28659
336-838-5164
NC Unemployment Office - Granville County111 Hilltop Village
Oxford, NC 27565
919-693-2686
NC Unemployment Office - Chatham County764 West Street
Pittsboro, NC 27312
919-545-8054
NC Unemployment Office - Hoke County304 Birch Street
Raeford, NC 28376
910-875-5059
NC Unemployment Office - Capital Area1830-B Tillery Place
Raleigh, NC 27604
919-715-0111
NC Unemployment Office - Swinburne Street220 Swinburne Street
PO Box 46833
Raleigh, NC 27610
919-250-3770
NC Unemployment Office - Halifax County406 Premier Boulevard
Roanoke Rapids, NC 27870
252-537-4188
NC Unemployment Office - Richmond County115 West Franklin Street
Rockingham, NC 28379
910-997-9180
NC Unemployment Office - Nash County793 Country Club Road
Rocky Mount, NC 27804
252-467-9300
NC Unemployment Office - Rutherford County223 Charlotte Rd
Rutherfordton, NC 28139
828-286-3042
NC Unemployment Office - Rowan County1904 South Main Street
Salisbury, NC 28144-6714
704-639-7529
Lee County NC Unemployment Office1909 Lee Avenue
Sanford, NC 27330
919-775-2241
NC Unemployment Office - Brunswick County5300-7 Main Street
Shallotte, NC 28470
910-754-6120
NC Unemployment Office - Cleveland County404 East Marion Street
Shelby, NC 28150
704-480-5414
Greene County Unemployment Office818 Hwy 91 North
Snow Hill, NC 28580
252-747-3434
NC Unemployment Office - Alleghany County115 D Atwood Street
Sparta, NC 28675
336-372-9675
NC Unemployment Office - Mitchell County200 Mayland Drive
PO Box 827
Spruce Pine, NC 28777
828-766-1195
NC Unemployment Office - Statesville133 Island Ford Road
Statesville, NC 28625
704-878-4241
NC Unemployment Office - Jackson County26 Ridgeway Street
Suite 2  P.O. Box 1014
Sylva, NC 28779
828-586-4063
Alexander County Unemployment Office604 7th Street, SW
Taylorsville, NC 28681
828-632-4631
NC Unemployment Office - Thomasville211 West Colonial Drive
Suite 119
Thomasville, NC 27360
336-474-2655
Jones County Affiliate Unemployment Office509 Highway 58 North
Trenton, NC 28585
252-448-4791
NC Unemployment Office - Troy1011 Page Street
Troy, NC 27371
910-898-9669
NC Unemployment Office - Anson County514 N Washington Street
Lockhart-Taylor Center
Wadesboro, NC 28170-2137
704-272-5479
NC Unemployment Office - Capital Area350 E. Holding Avenue
Northern Regional
Wake Forest, NC 27587
919-562-6379
NC Unemployment Office - Warren County210 W. Ridgeway St.
Bldg 1 Rm. 1106
Warrenton, NC 27589
252-257-3230
NC Unemployment Office - Beaufort County1502 N. Market Street
Washington, NC 27889
252-940-0900
NC Unemployment Office - Haywood County1170 North Main Street
Waynesville, NC 28786
828-456-6061
NC Unemployment Office - Columbus County4564 Chadbourn Highway
Building A
Whiteville, NC 28472
910-642-7141
NC Unemployment Office - Martin County407 East Blvd
Williamston, NC 27892
252-792-7816
NC Unemployment Office - Wilmington1994 S. 17th Street
Wilmington, NC 28401
910-251-5777
NC Unemployment Office - Wilson County302 Tarboro St West
Wilson, NC 27893
252-234-1129
NC Unemployment Office - Forsyth County2701 University Parkway
Winston-Salem, NC 27105
336-464-0520
Yadkin County Unemployment Office1001 College Drive
Yadkinville, NC 27055
336-386-3580
Caswell County Unemployment Office331 Piedmont Drive
PO Box 1150
Yanceyville, NC 27379
336-634-5600
NC Unemployment Office - Zebulon1002 Dogwood Drive
Zebulon, NC 27597
919-404-3900