New Mexico Unemployment Benefits

The New Mexico Department of Workforce Services administers the state’s unemployment insurance benefits program, which provides temporary financial assistance to qualified New Mexico workers who meet program requirements. 

Funding for UI benefits in New Mexico comes from employer payroll taxes. No money for the program ever is deducted from employee paychecks.

New Mexico Unemployment Services

Websitehttps://www.dws.state.nm.us/en-us
Phone877-664-6984
Apply Onlinehttps://sam.dws.state.nm.us/Core/Login.ASPX
Weekly Certificationhttps://www.dws.state.nm.us/MyWorkforceConnection
Appeal a DenialRequest a Hearing
Find a Local Officehttps://www.dws.state.nm.us/en-us/Office-Locations
Report FraudReport UI Fraud Activity
Coronavirus Updateshttps://www.dws.state.nm.us/COVID-19-Info

How To Qualify for New Mexico Unemployment Benefits

New Mexico requires the following to be true to be considered eligible for UI benefits:

  • A claimant must be unemployed through no fault of his or her own, as outlined by New Mexico state law.
  • A claimant must be able to work – physically, emotionally, and mentally capable of working during any week for which unemployment benefits are sought. You cannot collect benefits if you are sick, injured, or disabled.
  • A claimant must be available to accept suitable work when it is offered – in other words, ready to start a job immediately, with no obstacles to accepting work such as transportation or childcare issues
  • A claimant must actively be seeking work – proactively searching for work and trying to find a job.

Benefit Payments and Duration

Base PeriodFirst 4 of the last 5 completed quarters
Alt Base PeriodLast 4 completed quarters
Duration of BenefitsWeekly PaymentMaximum Benefits Amount (1 year)
MinMax
14-26 weeks$86$461$11,986 - $13,286

How Do I Apply for New Mexico Unemployment Benefits?

You can apply for New Mexico UI benefits online or over the phone at 877-664-6984. Agents are available to help you Monday-Friday, 7 a.m. to 5 p.m. The first time you use the New Mexico jobs website, you will be asked to create an account. You will need a valid email address that you can check regularly since future communications will come to this address. It also will be used for account management and security purposes.

Once you’ve created your account, you will be directed to the My Workforce Connection page that will allow you to register as part of the New Mexico Workforce Connection’s online system. Then you can access the Unemployment Insurance Tax & Claims System by selecting Unemployment Insurance under the Quick Menu.

Managing Your New Mexico Unemployment Benefits

Each week that you submit a claim for weekly UI benefits, you’ll be asked to answer questions about your job search activities, along with your continued ability to accept suitable work when it is offered. You may submit your weekly claim online or over the phone at 877-664-6984.

Unless you gain an official exemption, you will need to conduct a minimum of two work searches per week for every week you claim benefits. You will be required to keep a log of all work search activity, and the New Mexico Department of Workforce Solutions may request documentation of your work search for audit purposes at any time.

How Do I Appeal a Decision?

If the New Mexico Department of Workforce Services denies your claim, you will receive an official Notice of Disqualification in writing. This notice will include a Request for Hearing packet. that will provide all the specific information you need to request an appeal. Your employer also may request an appeal if unsatisfied with the decision regarding your initial claim.

You may file an appeal online through the same New Mexico Workforce Connections account you used to submit your initial claim and your weekly claims.

Your request for appeal moves your claim before the Department of Workforce Services Appeals Tribunal. You will then participate in a telephone hearing before an administrative law judge, where you, along with your former employer, will provide sworn testimony about your claim.

Reporting UI Fraud in New Mexico

People who commit UI fraud face serious penalties in New Mexico, including any of the following:

  • Legal prosecution
  • Jail or prison sentences
  • Property liens
  • Forced repayment of improperly collected UI benefits – plus penalties and fines
  • Garnished wages
  • Forfeiture of future income tax refunds
  • Ineligibility to collect UI benefits in the future

If you have information about potentially fraudulent UI benefits activity, you are strongly encouraged to report it online or call the New Mexico Department of Workforce Solutions UI fraud line at 505-24-FRAUD (505-243-7283).

New Mexico Unemployment Office Locations

New Mexico Unemployment Office - Otero County901 Alaska Ave
Alamogordo, NM 88310
575-437-9210
New Mexico Unemployment Office - Albuquerque501 Mountain Road NE
Albuquerque, NM 87102
505-843-1900
New Mexico Unemployment Office - Artesia704 W Main
Artesia, NM 88210
575-748-1303
New Mexico Unemployment Office - Carlsbad323 S Halagueno
Carlsbad, NM 88220
575-887-1174
New Mexico Unemployment Office - Clovis111 N Main
Clovis, NM 88101
575-762-4571
Deming Workforce Connection322 E Oak St
Deming, NM 88030
575-546-0192
New Mexico Unemployment Office - Espanola319 Paseo de Onate Street
Espanola, NM 87532
505-753-2285
New Mexico Unemployment Office - Farmington3401 E. 30th Street,
Farmington, NM 87402
505-327-6126
Gallup Workforce Connection2918 E. Highway 66
Gallup, NM 87301
505-863-8181
New Mexico Unemployment Office - Hobbs204 West Park
Hobbs, NM 88240
575-393-5188
Las Cruces Workforce Connection226 South Alameda Blvd.
Las Cruces, NM 88005
575-524-6250
New Mexico Unemployment Office - Las Vegas833 Grand Avenue
Las Vegas, NM 87701
505-425-6451
New Mexico Unemployment Office - Valencia County428 Los Lentes Rd. SE
Los Lunas, NM 87031
505-212-9115
New Mexico Unemployment Office - Moriarty777 Old U.S. Route 66
P.O. Box 939
Moriarty, NM 87035
505-832-6774
New Mexico Unemployment Office - Sandoval County461 Ridgerock Road
Rio Rancho, NM 87124
505-771-2160
New Mexico Unemployment Office - Roswell2110 South Main Street
Roswell, NM 88203
575-624-6040
New Mexico Unemployment Office - Ruidoso709 Mechem Drive
Ruidoso, NM 88345
575-258-1730
New Mexico Unemployment Office - Santa Fe525 Camino De Los Marquez
Ste 200
Santa Fe, NM 87505
505-355-1758
Silver City Workforce Connection420 West Broadway
Silver City, NM 88061
575-538-3737
Socorro Workforce Connection109 Faulkner
Socorro, NM 87801
575-835-0067
New Mexico Unemployment Office - Taos1036 Salazar Road
Taos, NM 87571
575-758-4219
Truth or Consequences Workforce Connection601 Sunset Street
Truth Or Consequences, NM 87901
575-894-1263