Massachusetts Unemployment Insurance Benefits

The unemployment insurance benefits program for the commonwealth of Massachusetts is managed by the Department of Unemployment Assistance. 

The program is designed to provide temporary financial assistance for Massachusetts residents who have lost their jobs through no fault of their own and is funded by Massachusetts employers.

Massachusetts Unemployment Services

Websitemass.gov/topics/unemployment
Phone877-626-6800
Apply OnlineFile a Claim
Weekly CertificationFile a Weekly Claim
Appeal a DenialRequest a Hearing
Find a Local OfficeCareer Center Locations
Report FraudBenefits Fraud
Coronavirus UpdatesCOVID-19 Assistance

How To Qualify for Unemployment Benefits in Massachusetts

While no determination about unemployment eligibility can be made until you submit your initial unemployment claim, a claimant who meets the following eligibility criteria is likely to be approved for benefits:

  • Earned appropriate income during the base period for review
  • Legally authorized to work in the United States
  • Unemployed, or working only part time, through no fault of the claimant
  • Able and willing to accept suitable work if and when it is offered

Benefit Payments and Duration

Base PeriodFirst 4 of the last 5 completed quarters
Alt Base PeriodLast 3 completed quarters
Duration of BenefitsWeekly PaymentMaximum Benefits Amount (1 year)
MinMax
10-26 weeks$98$823$24,690 - $37,020

How To Apply for Unemployment Benefits in Massachusetts

The commonwealth of Massachusetts prefers that initial UI benefits claims be submitted online. To do so, you must create an account on the UI online portal. Through this process, you will be prompted to set up a password and a security verification question. You will use this password every time you log in to UI Online, so make sure it’s something you can remember.

You can also submit a new claim for unemployment benefits by calling the Massachusetts TeleClaim Center. The number you call depends on your area code, as outlined below:

  • For area codes 351, 413, 508, 774, and 978: 877-626-6800
  • Any other area code: 617-626-6800
  • For Voice Relay: 711

TeleClaim Center hours are 8:30 a.m. to 4:30 p.m. Monday-Friday. Please note that it’s not uncommon to experience long wait times when making your initial claim by phone.

Managing Your Unemployment Benefits

Once you have applied for UI benefits, you must continue to request unemployment compensation for each week you remain unemployed. Each time you request weekly benefits, you’ll be expected to answer questions about your unemployment status and your job search activities for the previous week.

When requesting your weekly benefit online in Massachusetts, it is recommended that you use a laptop or desktop computer instead of a smartphone. You’ll log into the same UI online account you created when submitting your initial claim in order to file your weekly benefits claim.

You may also call the TeleCert line at 617-626-6338, between the hours of 6 a.m. to 10 p.m. daily in order to submit your weekly benefits claim. Please note that you may be required to register with a career center or to complete mandatory seminars in order to remain eligible for unemployment benefits.

How Do I Appeal a Decision?

You may appeal a decision regarding your claim if you disagree with the determination. You are encouraged to submit your appeal online using your UI Online account.

In Massachusetts, You may also submit your appeal by mail using one of the methods outlined below:

  • Complete the Appeal Request Information form that was included with your Notice of Disqualification
  • Write a letter formally requesting an appeal. Include your telephone number, your claimant ID, and signature. Mail your completed form or letter to the following address:

Department of Unemployment Assistance
Hearings Department
19 Staniford St.
Boston, MA 02114

Reporting Fraud

The Massachusetts Department of Unemployment Assistance is dedicated to protecting unemployment claimants and preventing fraud. Unemployment fraud has tremendous potential to divert benefits away from the Massachusetts workers who need them most.

If you believe someone has fraudulently applied for unemployment benefits, you are strongly encouraged to use the state’s secure fraud reporting form to voice your concerns about the fraudulent claim.

You may also call DUA customer service at 877-626-6800 to share any information you have regarding potential UI benefits fraud in Massachusetts.

Massachusetts Unemployment Office Locations

Attleboro Unemployment Office95 Pine Street
Attleboro, MA 02703
508-222-1950
Boston Unemployment Office1010 Harrison Avenue
Boston, MA 02119
617-541-1400
Downtown Boston Unemployment Office75 Federal Street 3rd Floor
Boston, MA 02110-1913
617-399-3100
Greater Brockton Unemployment Office34 School Street
Brockton, MA 02301
508-513-3400
Unemployment Office - Cambridge186 Alewife Brook Parkway # 310
Cambridge, MA 02138
617-661-7867
Unemployment Office - Chelsea4 Gerrish Ave
Chelsea, MA 02150
617-884-4333
Fall River Unemployment Office446 North Main Street
Fall River, MA 02720
508-730-5000
Framingham Unemployment Office1671 Worcester Rd Ste. 205
Framingham, MA 01701
508-861-7993
Unemployment Office - Gloucester5 Pleasant Street
Gloucester, MA 01930
978-283-4772
 Unemployment Office - GreenfieldOne Arch Place
Suite 2
Greenfield, MA 01301
413-774-4361
Unemployment Office - Haverhill160 Merrimack Street
Haverhill, MA 01830
978-241-4730
Holyoke Unemployment Office850 High Street
Holyoke, MA 01040
413-532-4900
Unemployment Office Hyannis372 North Street
Hyannis, MA 02601
508-771-5627
Merrimack Valley Unemployment Office255 Essex Street
Lawrence, MA 01840
978-722-7000
North Central Unemployment Office100 Erdman Way
Leominster, MA 01453
978-534-1481
Lowell Unemployment Office107 Merrimack Street
Lowell, MA 01852
978-458-2503
Unemployment Office - Lynn300 Broad Street Room LE-102
Lynn, MA 01902
781-477-2167
Greater New Bedford Unemployment Office618 Acushnet Avenue
New Bedford, MA 02740
508-990-4000
Berkshire Unemployment Office160 North Street
Pittsfield, MA 01201
413-499-2220
South Shore Unemployment Offices1515 Hancock Street Suite 101
Quincy, MA 02169
617-745-4000
North Shore Unemployment Office70 Washington St 1st Floor
Salem, MA 01970
978-825-7200
Unemployment Office - Salem70 Washington Street
Salem, MA 01970
781-691-7430
Southbridge Unemployment Office5 Optical Drive Suite 200
Southbridge, MA 01550
508-765-6430
Springfield Unemployment Office95 Liberty Street, 3rd Floor
Springfield, MA 01103
413-858-2800
Taunton Unemployment Office72 School Street
Taunton, MA 02780
508-977-1400
Unemployment Office - Woburn100 TradeCenter Suite G-100
Woburn, MA 01801
781-932-5500
Worcester Unemployment Office340 Main Street Suite 400
Worcester, MA 01608
508-799-1600